FAQ

Where do you get all the items?

Our specialists collect the items both locally & around the world. We authenticate all items before listing on our website.

What happens if my package gets returned to you?

We ship ALL packages with a signature required. If you request for a shipment without a signature required, the recipient will take responsibility for any missing packages. If the item cannot be delivered and is returned to us, the recipient will take responsibility for all additional re-shipping fees.

 

Can I return my order?

We DO NOT accept any returns because of the customer’s personal preferences. All sales are final. Please make sure before purchase to read the product's description thoughtfully, review images and double-check the measurements and condition. Feel free to reach out to us if you need additional information before purchasing. We do not accept returns for reasons of the customer’s personal preference. Returns are possible only when you have received an item different from the one you ordered. To request a return, refund or exchange of a faulty item, please contact us within 2 days after you have received your order through email.

Email : info@amorevintagetokyo.com

How does sizing work?

With most vintage apparel pieces, you CANNOT rely on notification size alone for fit. This is why we include measurements on each item's page. Please carefully confirm the measurements of the item prior to purchasing since sizing runs unique to each brand, style and year. 

Other items such as bags and accessories are measured at their widest point. Please note that measurements are taken by hand, therefore there might be a slight approximation up to 2 cm. If you need more information about a specific item's sizing, please contact us at: info@amorevintagetokyo.com

What currency are your prices in?

All prices are charged in JPY (Japanese Yen). The currency will convert to JPY once you proceed to checkout.

Do you buy/consign?

We do not do buying or consignment.

How can I buy items on Instagram?

All items posted on Instagram are available for purchase on a first come basis. Items will be tagged on our Instagram posts. You can click to be directed to our website. Not all items are available on our website, send us a direct message on Instagram or email us at: info@amorevintagetokyo.com to place an order.

Are all items online available in the physical stores?

Not every item is available at our stores. Please contact info@amorevintagetokyo.com to ask for availability.

What payment methods do you accept?

We accept VISA, MASTER, AMERICAN EXPRESS, DISCOVER, Google Pay, PayPal & Bank Transfer. If you wish to use BANK TRANSFER as your payment method, please contact info@amorevintagetokyo.com.

Will I be charged any duties/taxes?

Any import duties and taxes are charged once the parcel has reached the destination country and those charges must be paid by the recipient of the parcel. We are not in charge or in control over those charges as customs policies vary by country. If you have any questions related to customs charges, we kindly ask you to contact your local customs office.

Can I change or cancel my order?

After placing an order, any changes or cancellation cannot be accepted. If the shipping information was wrongly entered, we will require an handling fee.

When will my order be shipped?

Most orders are shipped within 3 business days (excluding weekends). We will notify you by e-mail if any item in your order is out of stock or unavailable.

Where do you ship?

We ship to 100+ countries via DHL or EMS (Japan Post). The shipping company cannot be chosen by the customer. If your shipping address has a P.O. BOX, your order will be shipped via EMS. Domestic shipping is handled by Yamato, Yu-Pack or Sagawa (Japan only).

How much is shipping cost?

Basic shipping is free (Domestic & International). Please note that the shipping cost does not include duties/taxes.