Order & Shipping
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
To what countries does AMORE ship?
We ship directly to over 190 countries. International orders are sent via FedEx, DHL or EMS. International shipping prices are determined by destination. Please proceed through checkout for a shipping fee to be generated prior to placing the order.
A
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
B
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
C
Cabo Verde
Cambodia
Cameroon
Canada
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Costa Rica
Côte d’Ivoire
Croatia
Cuba
Cyprus
Czech Republic
D
Denmark
Djibouti
Dominica
Dominican Republic
E
East Timor (Timor-Leste)
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
F
Fiji
Finland
France
G
Gabon
The Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
H
Haiti
Honduras
Hungary
I
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
J
Jamaica
Japan
Jordan
K
Kazakhstan
Kenya
Kiribati
Korea, North
Korea, South
Kosovo
Kuwait
Kyrgyzstan
L
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
M
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia, Federated States of
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar (Burma)
N
Namibia
Nauru
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
North Macedonia
Norway
O
Oman
P
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Q
Qatar
R
Romania
Rwanda
S
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Sudan, South
Suriname
Sweden
Switzerland
Syria
T
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
U
Uganda
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
V
Vanuatu
Vatican City
Venezuela
Y
Yemen
Z
Zambia
Zimbabwe
How much is the shipping fee?
Free
Japan
¥4,000
Bhutan, Brunei, Jordan, Laos, Lebanon, Maldives, Mongolia, Myanmar, Singapore, Sri Lanka, China, Hong Kong, Macao, Taiwan, South Korea, Malaysia, the Philippines, Thailand
¥5,000
Canada, United States, Orlando, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Faeroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Holland, North Macedonia, Norway, Poland, Portugal, Réunion, Rumania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard Jan Maye, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
¥6,000
Afghanistan, Algeria, Angola, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Brazzaville, Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Indonesia, Iraq, Israel, Kazakhstan, Kenya, Kuwait, Kirghiz, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Nepal, Niger, Nigeria, Oman, Pakistan, Palestine, Qatar, Cameroon, Rwanda, St. Helena, Democratic Republic of Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tadzhikistan, Tanzania, Togo, Tristan da Cunha, Tunisia, Turkmenistan, Uganda, UAE, Uzbekistan, Western Sahara, Yemen, Zambia, Zimbabwe Anguilla, Antigua Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Netherlands Antilles, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curaçao, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, French Guiana, Polynesia, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kiribati, Martinique, Montserrat, Nauru, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, Sint Maarten, Solomon Islands, South Georgia and the South Sandwich Islands, Saint Vincent and the Grenadines, Suriname, Timor-Leste, Tokelau, Tonga, Republic of Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Mexico
How will I know my order was received?
An e-mail confirmation will be sent from info@amorevintagetokyo.com after your order is placed. This confirmation will detail your order number, item(s) purchased, and tender used. You can also check the status of your order by logging into your account. Once logged in, you can search your order under ‘My Orders’. All orders associated with your account will appear there, along with their order status. When an order is shipped, the updated tracking information can also be found there.
When will my order ship?
Most orders ship within two business days with a signature requirement upon delivery. Please note, this includes orders with expedited shipping. Orders placed on weekends or on holidays will begin processing the following business day. Our warehouse is not open on the weekends or holidays. You will be notified via e-mail if items in your order are delayed or out of stock.
Orders received after 1pm JST are considered as the next business day and are not guaranteed to be shipped the same day.
How long will it take to receive my order?
Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
How to track my order?
Your tracking number is on the shipping email sent frominfo@amorevintagetokyo.com
I never got my order, what to do?
Please make sure you tracked your order from our email. Or send us an email toinfo@amorevintagetokyo.com
How can I change or cancel my order?
We cannot make any amendments to your order after the order is placed. If the shipping information was wrongly entered, we will require 4% of total price as an handling fee. Once the shipment email is sent, we cannot make any changes.
Exchange & Return
What is your return policy?
Returns are possible only when you have received an item different from the one you ordered. To request a return, refund or exchange of a faulty item, please contact us by email within 2 days after you have received your order.
Email: info@amorevintagetokyo.com
We DO NOT accept any returns because of the customer’s personal preferences.All sales are final. Please make sure to read the product's description thoroughly, review images and double-check the measurements and condition before placing an order. Feel free to reach out to us if you need additional information before purchasing. We do not accept returns for reasons of the customer’s personal preference.
Can I exchange an item?
We do not offer exchanges.
General Questions
How do you authenticate products?
We have in-house professional authenticators with experience authenticating thousands of luxury items from prestigious designer brands. Our proprietary multi-tiered authentication process ensures that each piece is reviewed multiple times by a trained authenticator before the item is available for sale. We collect data about all our items and use it to create reference libraries that show us every variance and minor change made by the brands we carry. We conduct extremely detailed research about the counterfeit market and collect data on exactly how they are made to compare to authentic pieces. Our Authenticators are trained on exactly what details to be on the lookout for that indicate an item may be counterfeit.
Where do you get your products?
Our expert buyers have an access to exclusive auction houses globally.
Will I be charged tax?
Yes. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. We are not in charge or in control of these charges as customs policies vary by country. If you have any questions related to customs charges, we kindly ask you to contact your local customs office.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, bank transfer.
What is your price adjustment policy?
We do not offer price adjustments. Each item is unique in its design and age and because of this, its pricing is subject to various conditions.
I just purchased an item and now there’s a sale. Can I receive a price adjustment?
We cannot offer price adjustments for previously purchased items. Various factors contribute to an item's inclusion or exclusion from a sale. If a previously purchased item is no longer in our inventory when the sale begins, critical eligibility factors cannot be assessed.
Are items available in store in Tokyo?
Most of our items listed online are housed in our retail locations. Please e-mail info@amorevintagetokyo if you have any questions about our products.
Where are the stores?
Click here.
When will I be charged?
Local shipping company may contact you by SMS, email or phone call
