FAQ

Are all items authentic?

Yes. Every item sold by AMORE Vintage is carefully inspected and authenticated by our experienced team before being offered for sale.

Are your items new or pre-owned?

Our items are vintage or pre-owned unless otherwise stated. Due to their age and previous ownership, items may show natural signs of wear, aging, or variations in condition.

How do you describe the condition of an item?

Each item is individually inspected. We aim to describe and photograph its condition, including noticeable signs of wear, as accurately as possible.

Please review all photographs, descriptions, measurements, and condition details carefully before purchasing.

Are your items one of a kind?

Most of our items are one of a kind. Once an item is sold, the same item may not become available again.

Are the accessories shown included with the item?

Only accessories specifically stated in the product description are included. Please check the product page for details before purchasing.

What currency will I be charged in?

For international orders, the currency displayed and charged is determined by your shipping destination. Your final currency and order total will be confirmed at checkout.

Orders delivered within Japan are charged in Japanese Yen (JPY).

What payment methods do you accept?

We accept major credit and debit cards, digital wallets, and selected local payment methods.

Available payment methods vary depending on your shipping destination and will be displayed at checkout.

Can I pay by international bank transfer?

If you wish to pay by international bank transfer, please contact our Customer Service team before placing your order.

Can prices change?

Yes. Prices may be updated without prior notice due to market conditions, exchange rates, or other factors.

Do you ship internationally?

Yes. We ship to many countries and regions worldwide. Availability depends on the destination, local import regulations, and the materials contained in the item.

How much is international shipping?

Shipping fees are calculated based on your shipping destination and will be displayed at checkout before payment.

Is shipping within Japan free?

Yes. We offer complimentary shipping for orders delivered within Japan.

Which carrier will deliver my international order?

International orders are generally shipped via DHL or FedEx. The carrier is determined according to the destination and shipping conditions.

Will I have to pay duties or taxes when my order arrives?

Applicable duties and taxes are calculated based on your shipping destination and displayed at checkout.

Where applicable, duties and taxes are collected at the time of purchase.

Can I choose the shipping carrier?

No. The shipping carrier is selected based on the destination and shipping requirements.

Can I change my order after placing it?

Please contact us as soon as possible if you need to make a change.

For international orders, it may not be possible to modify an existing order. In such cases, the original order may need to be cancelled and a new order placed.

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel your order. Once an order has been shipped, it cannot be cancelled.

What happens if an item sells in store at the same time?

Our items may also be available at our physical stores. Due to the one-of-a-kind nature of our inventory, an item may occasionally sell in store before the online inventory is updated.

If an item becomes unavailable after your order has been placed, we will contact you and issue a full refund.

Can I return an item?

Due to the unique and pre-owned nature of our items, all sales are final. We do not accept returns or exchanges due to change of mind, fit, color preference, or other personal reasons.

What if I receive the wrong item or there is an issue with my order?

If you receive an incorrect item or believe there is a significant discrepancy between the item received and its description, please contact us within 2 days of delivery.

Please include your order number and photographs showing the issue so that our team can review your request.

How will I receive my refund?

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear may vary depending on your payment provider.

Are there items that cannot be shipped internationally?

Yes. Certain items may be restricted from international shipping due to local import regulations, material restrictions, or other legal requirements.

Can exotic leather or fur items be shipped internationally?

Products containing certain exotic leathers, real fur, or other restricted materials may not be eligible for international shipping.

Shipping eligibility depends on both the item and destination country.

Why can't I purchase an item from my country?

Some products may be unavailable in certain countries due to import regulations or shipping restrictions.

If an item cannot be purchased or shipped to your destination, this will generally be reflected during the shopping or checkout process.

Can I pick up my online order at a store in Japan?

Store pickup is available for eligible orders. Available pickup options will be shown during checkout.

Can I see an online item in store before purchasing?

Availability varies by item and store. If there is a specific item you would like to view, please contact us in advance with the product name or item number.

Are online and in-store prices the same?

Pricing may vary depending on the applicable market, taxes, duties, and other conditions. Please refer to the price displayed for your selected market or contact our team for assistance.