SHOPPING POLICY

By placing an order you agree to the terms and conditions below;

  • PRICING

We accept payment in Japanese Yen, US Dollars, Canadian Dollars, Euro, Renminbi, Hong Kong Dollars, New Taiwan Dollars, Singapore Dollars, Australian Dollars and British Pounds. Prices may change due to sudden rise of market prices without prior notice.

The default currency on our website is set to JPY. When you settle payment in a different currency, the refunded amount in the case of cancellation or return will be subject to foreign transaction fees. Especially in the case of product returns, there will be differences between the price you have paid and the refunded amount.

Orders shipping overseas are exempted from Japanese consumption tax. If the location on your device is set to any country other than Japan, the price displayed on the website won't include Japanese consumption tax.

Even in the case that the store is to be considered responsible for the cancellation or return, we do not assume responsibility for the above mentioned fees, which will be borne by the customer.

Additionally, in the case of product return, the refunded amount may differ from the paid amount due to changes in the currency exchange rate. We have no control over such changes and we assume the right to ask the customer to bear the difference.

  • PAYMENT OPTIONS

Available payment options are Bank Transfer, American Express, Visa, Master Card, Google Pay, Alipay, WeChat Pay and more.

Cardholder name policy: orders must be paid using a credit card issued in the same name as the person placing the order. If a card with a different name is used, we reserve the right to cancel the order at our discretion for security reasons. In such cases, a handling fee of 5.35% of your order total will apply and will be borne by the customer. Any additional fees charged by the payment provider or the card issuer, including foreign transaction fees, are also the responsibility of the customer.
  • DELIVERY SERVICE

We ship to over 100 countries via DHL, FedEx, or EMS (Japan Post). The shipping carrier cannot be selected by the customer. Domestic shipments within Japan are handled by Yamato, Yu-Pack, or Sagawa.

*Shipping charges are calculated and displayed at checkout.

*We do not ship to the 27 European Union (EU) member countries, Switzerland, Brazil, Crimea, Cuba, Iran, Israel, Mexico, North Korea, Russia, Syria, or Vietnam.

*Products containing exotic leather or real fur cannot be shipped internationally.

  • IMPORT DUTIES/TAXES
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. We are not in charge or in control of these charges as customs policies vary by country. If you have any questions related to customs charges, we kindly ask you to contact your local customs office.
  • CANCELLATIONS/CHANGES
We do not accept any changes/cancellations after placing an order. In the case that changes need to be made to the order, or cancellation has to be made due to unforeseen reasons, a handling fee of 5.35% of your order total will be charged.

Furthermore, if an order is returned to us due to unpaid import taxes or duties, the cancellation will be treated in the same manner and a handling fee of 5.35% of your order total will be charged without exception. Customers are solely responsible for settling all import duties and taxes in their destination country.
  • RETURN POLICY
We DO NOT accept any returns because of the customer’s personal preferences. All sales are final. Please make sure before purchase to read the product's description thoroughly, review images and double-check the measurements and condition. The color of items may look different according to the device you are using, especially for the colors beige and yellow. Feel free to contact our customer service anytime if you need additional information before purchasing.
If you receive an item different from the one you ordered, please send us an email to request a return after confirming the conditions below;

・The return tag is still attached.
・The item has NOT been kept for more than 2 days after being delivered.
・It has NOT been worn, washed or its condition has NOT been altered in any way.
・It is NOT missing any accessories it came with.

To request a return or exchange of a faulty item, please contact us within 2 days after receiving your order through E-mail: info@amorevintagetokyo.com

We ship ALL packages with a signature required. If you request for a shipment to be delivered without a signature required, the recipient will take responsibility for any missing packages. If the item cannot be delivered and is returned to us, the recipient will take responsibility for all additional re-shipping fees.